FAQ

For dry skin, we recommend:

• Gentle Cleansing Milk
• Hydrating Toner
• Hydrating Serum
• Nourishing Rich Cream
• Glow Facial Oil

This combination focuses on replenishing moisture and strengthening the skin barrier with rich plant oils and hydrating actives like hyaluronic acid.

For oily or acne-prone skin, we recommend:

• Clarifying Gel or Purifying Mousse cleanser
• Purifying Toner with salicylic acid
• Oil-Free Hydrating Gel
• Niacinamide Gel Moisturizer
• Acne Spot Care for targeted treatment

These products focus on gentle cleansing without stripping, oil control, and treating blemishes without harsh ingredients.

For anti-aging concerns, we recommend:

• Gentle Cleansing Milk
• Hydrating Toner
• Hydrating Serum with hyaluronic acid
• Anti-Age Day Cream
• Smoothing Eye Cream
• Natural Retinol Alternative Oil Serum (evening use)
• SPF 30 Sunscreen (crucial for preventing further aging)

This regimen focuses on boosting collagen, hydration, and protection.

For hyperpigmentation concerns, we recommend:

• Micellar Cleansing Water
• Hydrating Toner
• Vitamin C Serum
• Peeling Concentrate (1-2 times weekly)
• Light Moisturizing Day Cream
• SPF 30 Sunscreen (essential for preventing darkening of spots)

This combination focuses on gentle exfoliation, brightness, and protection.

For sensitive skin, we recommend:

• Sensitive Skin Face and Body Cleanser
• Hydrating Toner
• CBD Oil Booster
• Moisturizing Day Cream
• SPF 30 Sunscreen

This gentle routine soothes irritation while providing necessary hydration and protection without potential irritants.

Yes! For combination skin, we recommend:

• Micellar Cleansing Water
• Purifying Toner (on T-zone) and Hydrating Toner (on cheeks)
• Light Moisturizing Day Cream
• Niacinamide Gel (on oilier areas as needed)

This approach targets different skin concerns in different areas of the face.

For tired-looking skin, we recommend:

• Micellar Cleansing Water
• Caffeine Gel Booster
• Brightening Eye Cream
• Vitamin C Serum
• Light Moisturizing Day Cream

This "After-Party Set" revitalizes dull complexion and reduces signs of fatigue.

For dehydrated skin (lacking water, not oil), we recommend:

• Gentle cleansing with Micellar Cleansing Water
• Hydrating Toner
• Hydrating Serum with hyaluronic acid
• Double Hydration Boost Gel
• Light Moisturizing Day Cream

This routine focuses on replenishing water content rather than adding oils.

Our formulations contain 99% plant-based ingredients sourced from organic farming with official certifications. We combine botanical extracts, plant oils, and natural active ingredients like hyaluronic acid and bakuchiol to create effective skincare without compromising on environmental responsibility. The remaining <1% consists of safe preservatives that ensure product stability and safety.

While we prioritize natural ingredients, we include a small percentage (<1%) of synthetic preservatives like benzoic acid and sodium benzoate to ensure product safety and longevity. These preservatives are approved by ECOCERT and Cosmos standards, which permit up to 2% synthetic ingredients in certified natural products. This careful balance delivers both effectiveness and safety.

Absolutely. All our products are 100% vegan and cruelty-free. We never test on animals at any stage of development, and we don't use any animal-derived ingredients in our formulations except SPF products which contain bee wax. Our commitment to being vegan extends throughout our entire supply chain, and we require the same standards from our suppliers.

We use a minimal amount of preservatives (less than 1%) including benzoic acid, benzyl alcohol, sodium benzoate, and potassium sorbate. These are the most effective preservatives currently allowed by Cosmos standards for certified natural and organic cosmetics. Our preservation system ensures product safety without compromising our commitment to natural formulations.

Yes, but we only use natural fragrances derived from essential oils, essential oil isolates, and fragrant herbal extracts. All our fragrance components are ECOCERT approved and derived from natural sources like flowers, herbs, woods, and tree leaves. We never use synthetic fragrances in our products.

Our products are formulated to be allergen-free and are suitable for sensitive skin. However, individual sensitivities can vary, so we always recommend checking the full ingredient list before use if you have specific allergies. All our products undergo dermatological testing to ensure they're gentle on the skin.

We use natural and naturally-derived active ingredients including hyaluronic acid, bakuchiol (a natural retinol alternative), plant oils rich in omega fatty acids, botanical extracts, niacinamide, microplankton extract, aloe vera juice, and natural peptides. Each is selected for specific skincare benefits while maintaining our commitment to natural formulations.

99% of our plant-based ingredients—including plant oils, extracts, waxes, butters, and floral waters—come from organic farming with official certifications. We prioritize sustainable harvesting practices and fair trade relationships with suppliers. Our ingredient sourcing process is transparent and regularly audited as part of our ECOCERT certifications.

Our sunscreens use physical filters like zinc oxide because they're derived from natural minerals and provide immediate broad-spectrum protection by reflecting UV rays. Unlike chemical sunscreens, they don't penetrate the skin, cause sensitization, or degrade quickly in sunlight. Physical sunscreens align with our natural certification standards while providing effective protection.

Our natural alternatives are formulated to deliver similar benefits to their synthetic counterparts while being gentler on both your skin and the environment. For example, our bakuchiol provides retinol-like benefits without irritation, and our stable Vitamin C (Ascorbyl Glucoside) offers brightening effects with better stability. Our performance testing confirms comparable efficacy with improved tolerability.

Start with our basic three-step routine: cleanse, tone, and moisturize. Select products based on your skin type (normal, dry, oily, or combination). For enhanced results, add targeted treatments like our serums or boosters between toning and moisturizing. Finish with SPF 30 sunscreen in the morning. Our products are designed to work synergistically for optimal results. For ultimate skincare guide check our dedicated page.

Always apply products from thinnest to thickest consistency:

1. Cleanser
2. Toner
3. Serum or booster
4. Eye cream
5. Moisturizer
6. Oil (if using)
7. Sunscreen (morning only)

This sequence ensures each product is properly absorbed and can work effectively. For ultimate skincare guide check our dedicated page.

For cleansers: a dime-sized amount
For toners: 2-3 spritzes or a cotton pad lightly soaked
For serums: 2-3 drops
For eye creams: a rice grain-sized amount
For moisturizers: a nickel-sized amount
For oils: 2-4 drops
For sunscreen: a quarter-sized amount for face and neck

Using the right amount ensures effectiveness without waste.

Most of our products are formulated for twice-daily use (morning and evening). Exceptions include:

• Peeling Concentrate: 1-2 times weekly in the evening
• Exfoliating products: 2-3 times weekly
• Treatment masks: 1-2 times weekly
• Sunscreen: Daily application, reapplying every 2-4 hours when exposed to sun

Adjust frequency based on your skin's response and seasonal needs.

Absolutely! Our products are designed to work together, regardless of which line they come from. You can create a personalized routine by selecting products that address your specific skin concerns. Our boosters are specifically designed to mix with other products for customized treatment.

Results timeframes vary by product and skin concern:

• Hydrating products: Immediate improvement in skin feel and appearance
• Peeling Concentrate: Smoother skin the next morning
• Acne and texture treatments: 2-3 weeks for visible improvement
• Anti-aging and pigmentation products: 4-5 weeks (one full skin cycle) for noticeable results
• Continued improvement occurs with consistent use over 2-3 months

Store products in a cool, dry place away from direct sunlight and extreme temperatures. Most products don't require refrigeration, though refrigerating our eye products can enhance their de-puffing effects. Always close containers tightly after use. Products with vitamin C should be kept away from light and air to maintain potency.

Most of our products are safe for use during pregnancy, but we recommend consulting with your healthcare provider first. Products containing salicylic acid (like our Acne Spot Care) should be used with caution during pregnancy. Our Sensitive Skin Face and Body Cleanser and light moisturizers are especially suitable for pregnancy-related skin sensitivity.

Yes! Teenagers with developing skincare needs can safely use our products. We recommend starting with our basic cleansing and hydrating products, particularly the Clarifying Gel, Purifying Toner, and Oil-Free Hydrating Gel. For teenage acne concerns, our Acne Spot Care provides targeted treatment without harsh ingredients.

Absolutely. Our skincare is formulated for skin types and concerns, not genders. All skin benefits from proper cleansing, hydration, and protection. The universal formulations address common concerns like dryness, oiliness, aging, and sensitivity regardless of gender. However, we have some products particularly dedicated for men.

For summer:

• Lighter moisturizers like our Oil-Free Hydrating Gel
• Increased focus on sunscreen application
• Antioxidant boosters for environmental protection

For winter:

• Richer moisturizers like our Nourishing Rich Cream
• Addition of facial oils for extra protection
• Less frequent exfoliation
• CBD products for soothing weather-related sensitivity

Orders typically arrive within 3-14 business days after shipping, depending on the destination country and customs processing. All orders are processed within 1-2 business days after purchase. You'll receive a tracking number via email once your order ships. Check our shipping policy for more details.

Yes! We offer free standard shipping on all orders over €75. Standard shipping rate of €8 applies to orders below this threshold. Free shipping promotions are occasionally offered through our newsletter and social media channels.

Yes, we ship to most countries in EU and UK. For the full list of countries please check our shipping policy. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country of residence. These fees are not included in our shipping costs.

Once your order ships, you'll receive an email with tracking information. You can also view your order status and tracking by logging into your account on our website and visiting the "Order History" section. If you have questions about your shipment, please contact our customer service team.

If your package is lost in transit or arrives damaged, please contact our customer service team within 14 days of the expected delivery date. We'll work with the shipping carrier to locate your package or process a replacement shipment. Please include photos of any damaged items to help us resolve the issue quickly. For more details please check our refund policy.

Absolutely! In alignment with our sustainability commitment, we use recyclable and biodegradable packaging materials, including:

• FSC-certified cardboard boxes
• Plant-based packing peanuts that dissolve in water
• Paper tape instead of plastic tape
• Minimal packaging that's reusable or recyclable

We're continuously working to reduce our shipping footprint.

We accept returns of unopened products within 30 days of purchase for a full refund of the product price. If you received a damaged or incorrect item, please contact us within 14 days of receipt, and we'll arrange a replacement or refund. For hygiene reasons, we cannot accept returns of opened or used products unless they're defective. For more details check our refund policy.

To initiate a return, please:

1. Contact our customer service team at info@terraquirk.com with your order number
2. Explain the reason for your return
3. Our team will provide a return authorization and shipping instructions
4. Ship the item(s) back in their original packaging
5. Once received and inspected, we'll process your refund

Please do not send returns without contacting us first.

For standard returns of unopened products, the customer is responsible for return shipping costs. However, if you received a damaged or defective item, we'll issue a refund or another shipment. Customers should contact us for return shipping instructions. For more details check our refund policy.

Once we receive your return, refunds are typically processed within 3-5 business days. The funds may take an additional 3-7 business days to appear in your account, depending on your financial institution. We'll send you an email confirmation when your refund has been processed.

Limited edition items follow our standard return policy and can be returned unopened within 30 days. Items purchased during a sale can be returned for a refund of the actual price paid (not the original price). Final sale items, which are clearly marked as such, cannot be returned unless defective.

If your product arrived damaged or proves defective during normal use, please contact us within 14 days, including photos of the damage or description of the defect. We'll promptly send a replacement or issue a full refund, including any shipping costs, without requiring return of the damaged item in most cases.

Our eco-friendly approach encompasses every aspect of our business:

• 99% plant-based ingredients from organic, sustainable sources
• EU-based production (Latvia) with strict environmental regulations
• Recyclable and biodegradable packaging
• Carbon-neutral shipping options
• Zero waste manufacturing processes
• Cruelty-free and vegan formulations
• ECOCERT and Cosmos certifications

We view sustainability as a continuous journey of improvement.

Our primary packaging uses:

• Glass containers for serums and oils (infinitely recyclable)
• Post-consumer recycled (PCR) plastic for tubes and pumps
• Bamboo caps and lids (rapidly renewable resource)
• Soy-based inks for printing
• FSC-certified paper and cardboard for outer packaging
• Biodegradable shrink wrap when necessary

We're actively working toward completely plastic-free options.

Glass bottles and jars: Rinse and recycle with glass recycling
Plastic tubes and bottles: Rinse and recycle with plastic recycling
Bamboo components: Compost or dispose with organic waste
Paper boxes: Recycle with paper products
Pumps and complex components: Check local recycling guidelines.

You can also repurpose our glass containers for storage or DIY projects!

We reduce our carbon footprint through:

• Local ingredient sourcing when possible
• EU-based manufacturing powered by renewable energy
• Carbon-neutral shipping options
• Bulk production to reduce energy consumption
• Digital product instructions to minimize paper waste
• Consolidating shipments to reduce transportation emissions

Yes! We partner with organic farms that employ sustainable practices including:

• Crop rotation and polyculture to maintain soil health
• Water conservation systems
• No synthetic pesticides or fertilizers
• Biodiversity protection measures
• Fair labor practices and community support
• Third-party sustainability certifications

We regularly visit our supplier farms to ensure adherence to these practices.

We've eliminated conventional palm oil from our formulations due to its environmental impact. In the few formulations that technically require palm-derived ingredients, we exclusively use RSPO-certified sustainable palm oil from verified sources that protect wildlife habitats and indigenous communities. We're actively researching palm-free alternatives for these formulations.

ECOCERT COSMOS certification verifies that our products meet strict natural and organic cosmetic standards. This means:

• A minimum of 99% of total ingredients are of natural origin
• A minimum of 95% of plant ingredients come from organic farming
• At least 20% of organic ingredients are present in the total formula (10% for rinse-off products)
• A maximum of 2% synthetic ingredients (from an approved list) for preservation
• Environmentally sound manufacturing processes
• Biodegradable or recyclable packaging

ECOCERT audits our facilities, ingredients, and processes on a regular basis.

Cosmos Natural certification requires that products contain a minimum of 99% natural ingredients, with no required percentage of organic ingredients. Cosmos Organic certification requires the same 99% natural ingredients plus a minimum of 95% of plant ingredients must be certified organic, and at least 20% of the total product must be organic. Both prohibit GMOs, parabens, phenoxyethanol, synthetic perfumes, and synthetic colors.

Our testing protocol includes:

• Stability testing for shelf-life and preservation efficacy
• Microbiological testing to ensure product safety
• Dermatological testing on human volunteers
• Challenge testing for preservative effectiveness
• Compatibility testing with packaging materials
• Performance testing to validate efficacy claims

We never test on animals at any stage of development.

CPNP (Cosmetic Products Notification Portal) registration means our products comply with European Union cosmetic regulations. Before selling any product in the EU, we submit comprehensive information about the formulation, including ingredients, concentrations, and safety assessments. This registration ensures our products meet stringent EU safety standards and regulations.

Our comprehensive safety approach includes:

• Using only ingredients with established safety profiles
• Safety assessment by qualified toxicologists
• Dermatological testing on human volunteers
• Microbiological testing throughout production
• Strict manufacturing protocols to prevent contamination
• Allergen-free formulations when possible, with clear labeling otherwise
• Regular review of emerging research on ingredient safety

Absolutely not. We are firmly committed to cruelty-free practices and never test our products or ingredients on animals at any stage of development. We use alternative testing methods including human volunteer panels. We also verify that our suppliers adhere to the same cruelty-free standards.

We validate our product efficacy through:

• Laboratory testing of active ingredient penetration
• Human panel testing with before-and-after measurements
• Instrumental analysis (hydration measurements, skin elasticity tests, etc.)
• Controlled split-face comparison studies
• Consumer perception studies
• Before-and-after photography under standardized conditions

Claims are based on statistically significant results from these tests.